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When you shop through our online
store we want you to shop with confidence.
Rogers Cell Phones & Phone Plans British Columbia
EASY RETURN POLICY
Your satisfaction is important to us,
so if for any reason our phones or services do not meet your
needs, simply call us and we will arrange for a hassle free
return of the phones at no additional cost to you, reverse
all charges and cancel your contract with Rogers
wireless. In order for us to complete a return, the following
criteria must be met.
1. You must call us within the first
30 days of receiving the phones
2. The total talk time on your phone must be less than 30
minutes
3. The phone box with all accessories and manuals must be
included in the return package
4. There must be no physical or water damage on the phones
PRICE GUARANTEE
We understand that when shopping online
you want the best possible deal. We guarantee the lowest phone
prices on the Rogers Wireless network when you shop online
for a 3 year term.
SHIPPING GUARANTEE
Once you have decided to order a phone,
you are probably excited to get it as soon as possible. That
is why all our orders are shipped via Purolator or Canada
Post Express Post. You can expect to receive your order at
your doorstep within 1 - 2 business days after you recieve
our shipment confirmation e-mail. For some rural areas please
allow up to 3 business days for delivery.
Orders recieved before 2:00 PM PST
Monday to Friday will be processed and shipped on the same
business day and an e-mail will be sent to you confirming
your shipment tracking details. Orders received after 2:00
PM PST Monday to Friday will be processed on the next business
day.
Your shipment confirmation e-mail will
contain a Tracking Number which will allow you to track the
progress of your package with Canada Post.
AFTER SALES CUSTOMER SUPPORT
1) By Phone Our expert customer service
representatives are available during extended business hours
to answer your questions and assist you in any way possible.
2) In Person If you prefer in-person
service and advice, or need a quick repair or an extra battery
while traveling across Canada, stop in to one of our thousands
of Rogers Wireless distributors. To find the dealer nearest
you, simply look us up in the local phone directory, under
Rogers Wireless.
3) Technical Support In addition to
our team of customer service representatives, we offer you
dedicated technical support specialists to help you with your
ongoing wireless technical questions and needs.
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